Customer Care
Fair, transparent refund terms — because we put our students first.
Quran Assistant is committed to providing high-quality teaching services in Quran and Islamic studies. We understand that circumstances may arise that require a refund. This policy outlines the terms and conditions for eligibility, the refund process, and the refund timeline.
Last updated:Students are eligible for a full refund within 7 days of starting the programme. This allows new students to evaluate our services before committing. After the trial period, the fee is non-refundable.
Does not apply to students who previously used a trial class without enrolling in a course.
If you are dissatisfied with the quality of our services within the first 30 days of enrolment, you may be eligible for a partial refund. A valid reason must be communicated first — our team will review each request individually.
Refunds may be considered if there are persistent technical issues on our side that prevent you from accessing and benefiting from our services, and those issues cannot be resolved in a timely manner.
Students who cancel their enrolment within the first 30 days may be eligible for a partial refund. After 30 days, cancellations do not qualify for a refund.
Refunds will not be granted if you are found to have violated the Quran Assistant Terms of Service.
Students who have completed a substantial portion of the course material may not be eligible for a refund.
Quran Assistant reserves the right to deny refunds in cases of suspected abuse of this refund policy.
For any enquiries or to submit a refund request, please get in touch with our customer support team. We respond within 24 hours, in sha Allah.
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Jazakallah Khair!
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